Refund policy

Return & Refund Policy

Thank you for shopping with Charming Fusion! We want you to love your purchase. If there is a problem with your order, please contact us and we will be happy to help.

Returns

How to start a return: Email us at support@CharmingFusion.com you order number and the item(s) you would like to return.  We will reply with instructions.  

Return Shipping: Buyers cover return shipping unless the item arrived damaged or incorrect.

Made-to-Order & Personalized Items

Apparel that is made specifically for your order, personalized items, custom orders, and other customized products are not eligible for return or exchange unless the item arrives damaged, defective, or we made an error with your order.

Please carefully review your selected size, color, garment style, and other options before placing a made-to-order or personalized order.

Damaged, Defective or Incorrect Items

Send us a photo within 7 days of delivery at support@charmingfusion.com and we will make it right with a replacement or refund no need to ship it back to us.  

Non-Returnable Items

Personalized items, custom orders, made-to-order items, gift cards, and final-sale items cannot be returned unless they arrive damaged, defective, or incorrect.

Exchanges

We do not offer direct exchanges. For an eligible item, please contact us to arrange a return. Once the return is accepted, you may place a new order for the item you would like.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional processing time before the refund appears on your account.

If more than 15 business days have passed since we approved your refund, please contact us at support@CharmingFusion.com

Questions

For questions about a return or refund, please contact us at support@CharmingFusion.com